I decided to call Astar after noticing a leaky pipe in our basement. I also wanted to inquire about replacing our direct water heater. The answering service was pleasant and it was easy to set up an appointment. During the first visit, Noah was great in diagnosing the issue and educating me on how my system worked (new homeowner). He was thorough, professional, and knowledgeable. I signed up for the Service Agreement as it made sense. I had a similar experience during the second visit with Greg and Kyle. In addition to fixing the pipe and replacing the heater, they even repiped another part of the system to make future maintenance easier. Again, courteous, professional, and clearly experienced. High-quality work at a reasonable price -- no surprises. I'm happy staying with Astar for future service and would recommend them to others.
I have been a customer with Astar since 2005 when I met the previous owner, Ed Engel. I have always received great service from Technicians to the office staff. The technician today was conscientious, kind and educated me on my system issue and where to go from here. He didn’t “sell” me anything but gave me options to make informed choices. The cost maybe a little more than other companies but you can’t put a price tag on consistency and trust.
The company is excellent. They worked with our schedule and Paul was extremely courteous and efficient.
Took their time checking out the AC unit. Courteous & pleasant to speak with. Arrived on time.
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